9. National Quality Improvement Project

Speakers:
Mary Hibberd, M.D., M.P.H.
Senior Vice President for Medical Affairs
Island Peer Review Organization (IPRO)

Nancy Kessler, B.S.N., C.P.H.Q.
Formerly, Performance Improvement Site Manager
Mercy Hospital Buffalo/Our Lady of Victory

Paul Gitman, M.D.
Medical Director
Long Island Jewish Medical Center

James K. Reed, M.D., M.B.A.
Chief Operating Officer & Chief Medical Officer
Northeast Health

Moderator:
Frederick J. Heigel
Director
Bureau of Hospital and Primary Care Services
New York State Department of Health

• The Health Care Quality Improvement Program (HCQIP) was initiated in 1993 by Island Peer Review Organization (IPRO) under contract with the Health Care Financing Administration (now known as the Centers for Medicare and Medicaid Services) of the U.S. Department of Health and Human Services for the purpose of assuring quality of care for Medicare patients. The purpose of the HCQIP is to develop information on patterns of care and outcomes and to share this with health care providers in order to effect measurable improvement in care and outcomes for Medicare beneficiaries.

  Under the three-year Medicare "Sixth Scope of Work," which began on August 1, 1999, IPRO and New York hospitals and managed care plans will collaborate on national and local quality improvement projects.

  This session will offer participants an overview of the National Quality Improvement Project that reflects six national clinical priority areas: acute myocardial infarction, breast cancer, diabetes, heart failure, pneumonia, and stroke.

  Participants will hear, firsthand, from hospitals who are participating in these important projects and their results to date.
  

10. Consumer/Patient Perspective on Patient Safety and Error Reduction

Speakers:
Arthur Levin
Director
Center for Medical Consumers

Lani Sanjek
Associate Executive Director
New York Statewide Senior Action Council

Ilene Corina
President
PULSE of New York, Inc.

Moderator:
Christine Williams, M.Ed.
Director
Office of Health Care Information
Agency for Healthcare Research and Quality
U.S. Department of Health & Human Services

• This session will focus on the role of the public regarding
  disclosure of health care facility performance information,
  the kinds of reports that are expected, and how the public uses
  that information. In addition, consumer representatives will describe their experiences with patient complaints and in obtaining quality medical services. Their perspective on how hospitals respond to complaints will also be shared.
  

11. Pharmacy/Reduction of Medication Error

Speakers:
Tim Lesar, Pharm.D.
Director for Pharmaceutical Services
Patient Care Services
Albany Medical Center

Mary Anne Dannenhoffer, Pharm.D.
Director of Pharmacy
Kaleida Health Systems

Mark Sinnett, Pharm.D., F.A.S.H.P.
Director for Clinical & Educational Pharmaceutical Services
Montefiore Medical Center

Moderators:
Larry H. Mokhiber
Executive Secretary
Boards of Pharmacy and Mid-wifery
New York State Department of Education

Robert Barnett
Director
Patient Safety Center
New York State Department of Health

• Improving Medications Management

  The Institute of Medicine (IOM) Report, To Err is Human, acknowledges that ensuring appropriate medication use is a complex process involving: multiple organizations and professionals from various disciplines; knowledge of drugs; timely access to accurate and complete patient information; and a series of interrelated decisions over a period of time. Errors can creep into this process at various points, including errors of commission (e.g., failure to administer a drug that was prescribed).

  This session will address innovative approaches to improving patient safety that have been undertaken by hospital pharmacies.

Break