One size does not fit all.

Community and consumer involvement is essential for sharing services and in gaining trust and support for your efforts.

Cross-Training must be tailored to meet the needs of the staff.

Needs assessments are essential - you cannot assume to know what "the community" needs without some research.

Personal beliefs may not change, but behavior and interactions with clients may as a result of Cross-Training.

The importance of reaching and engaging clients "where they are" cannot be stressed enough.