Technical assistance (TA) and training can be of enormous value to policymakers, program administrators, health systems decisionmakers, and community organizations. To achieve its full effect, however, such assistance must be crafted to meet individual need. Proper timing also is important. Recipients must be aware of the need for change and must be able to place confidence in the TA provider.

Health Systems Research Inc. (HSR), has a long and successful record of providing results-oriented, hands-on TA and training at the national, State, and local levels. For each new assignment, our TA Team works with the recipient organization to assess the nature and extent of its needs. Next, we match those needs to the technical expertise and skills of HSR staff and our extensive roster of expert consultants. We then craft a TA package that will respond to the client’s needs and ensure that our consultants or staff are fully briefed on the context for and goals of the assignment. We provide appropriate support for every TA assignment, ranging from telephone calls and e-mails to onsite visits. Finally, we evaluate all aspects of the TA engagement and provide followup as needed. The outcome of this process: results that move our clients ahead in improving their policies, programs, and activities.

Over the past 20 years, we have provided TA and training to Federal agencies, public agencies in all 50 States and Territories, and local government and community organizations. We have offered these services both directly and through the many federally supported TA center projects that we have led.